Legal · Section 3.0 · Billing & Compliance
Refund & Cancellation Policy
Effective date: August 16, 2026 · Last updated: October 22, 2026 · Version 1.3
At Rightrow, customer satisfaction and operational transparency are paramount. This Refund and Cancellation Policy outlines the terms governing subscription cancellations, trial periods, and refund eligibility for paid accounts on the Rightrow platform.
01 Merchant of Record
Our order process and payment processing is conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd (and its global affiliates). Paddle provides billing infrastructure, currency conversion, sales tax/VAT compliance, and customer billing support.
02 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on new paid subscriptions. If you are not satisfied with Rightrow for any reason within the first 14 calendar days following your initial payment, you are eligible for a full refund.
- The 14-day refund window commences on the date of your initial transaction.
- No penalty fees or hidden deductions apply to authorized refunds.
- Refunds are returned via the original payment method used during checkout (credit/debit card, PayPal, or wire transfer).
03 14-Day Free Trial
Paid plans include an optional 14-day free trial. During the trial period, full tier features are unlocked without upfront charges. If you cancel your subscription before the conclusion of the 14th day of your trial, your card will not be charged.
04 Subscription Cancellation
You may cancel your recurring subscription at any time without contacting support:
- Self-Service Dashboard: Navigate to your account settings or pricing page, and click "Cancel Subscription".
- Paddle Buyer Portal: Use the dedicated customer portal link sent with each Paddle invoice receipt.
- Effective Date: Subscriptions are set to cancel effective at the end of the current prepaid billing period. Your paid entitlements remain active until the conclusion of that period, after which your account automatically reverts to the Free tier.
05 How to Submit a Refund Request
To request a refund within your 14-day guarantee window, please contact us through either of the following channels:
Please include your registered account email and Paddle checkout order reference number to expedite processing. Refund requests are typically acknowledged and processed within 1–2 business days.
06 Bank Processing Timelines
Once a refund is authorized by Rightrow and initiated via Paddle, funds will appear on your financial statement within 5 to 10 business days, depending on your issuing banking institution and card network rules.